Trade in Value

I traded in my s23 ultra for an s25, the est trade in was $800. Come to find out they gave me $280. The reason stated was that the phone was not active for at least 60 days. I had the phone 2 years and it was 11 days between deactivating and them inspecting it. I've gone in endless circles with customer service and every time they assure me the $800 will be added to my account and now the $280 has been dropped and a $410 added expense is on there. Anyone had issues this bad before with ZERO SUPPORT AT ALL?

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your trade-in concerns. Review of your trade-in details is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern.

For general information about our trade-in process, please click here: https://www.verizon.com/trade-in/faq/

Please contact us if you still need support.

~Izzy

All comments

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

SynthpopAddict

Hate to be the bearer of bad news, but the key word I'm seeing in your post is "estimated" trade-in. The final value of a trade-in is determined by whomever receives the trade-in at the warehouse and does the assessment, not the sales people in the stores. Unless you have it in writing that you are guaranteed $800, then the $280 is going to stand. Can't speak for the $410 chargeback as I don't know what's going on there. Wish I had a better answer for you, but at this point I'd be wrangling with Verizon over that $410 charge.

Verizon_Support

For general information about our trade-in process, please click here: https://www.verizon.com/trade-in/faq/

Please contact us if you still need support.

~Izzy