How am I supposed to validate my account using my phone IF SOMEONE HAS STOLEN MY PHONE.
We know that life happens, and we definitely want to make sure that you're familiar with your options. Firstly, we recommend reviewing our "Lost or stolen phone FAQs" here: https://www.verizon.com/support/lost-stolen-phone-faqs/
This link includes guidance on how you may be able to locate your phone, how to file an insurance claim if you have device protection coverage, and how to temporarily suspend your line of service.
You can also visit any of our direct store locations with a valid ID, and we can verify your account in person that way. To find the closest store in your area, you can access our Store Locator here: https://www.verizon.com/stores/
If you still require assistance or have any questions, please contact us for support.
~Izzy
Hi, we want to help and make sure you have access to your account. Please tell us more about the situation so that we can further assist you.
~Gina
Sorry to hear your phone was stolen. I'm going to guess you have a replacement phone, or will get one soon. I'd call and enter your account PIN as the verification, and then Verizon can blacklist the stolen phone and switch your line to the new phone. I'd also remotely factory reset the stolen phone if at all possible. Google for the instructions.
