Credit Card insurance claim

rbarry_rbarry

I am trying to file an insurance claim for a broken phone through my credit card. The credit card benefit service is asking for:

• A copy of a diagnostic from an authorized service center stating what is wrong with the product and whether it is cost effective to repair it.

However, I turned in the phone to verizon already. Can I get verizon to issue a statement saying the phone was damaged beyond repair?

Verizon_Support

Resolution Update: By partnering with support, we confirmed that once an item has been turned into Verizon, whether for trade-in or another reason, it cannot be returned. This can be confirmed via our Device Trade-In FAQ: https://www.verizon.com/support/trade-in-program-faqs/?task=tradein

For anyone who wants to review the specific section, it’s under the ‘Credit for your device’ tab, and is answered by the last FAQ question on that tab, ‘I changed my mind, can I get my old device back?’

If you need any further assistance, please contact us for support. -John