Dead Zone - Rocklin\Looms (Sierra College and Interstate 80)

hammond-newcastle

I have been trying to open a support ticket without any luck for several years. There is a dead zone at this exact location that is so bad, I can't open a support ticket from the location. I have a current ticket open and they constantly want to troubleshoot my device, despite it affecting our entire family, all 4 phones. if I drive down the road 5 minutes its fine.

Verizon Support how can I get assistance on this?

https://maps.app.goo.gl/ozVzY5Qk6TTptcww8

Ginger_VZ

It looks like we provided some information to you about this location. Here is some additional information that may also help.

A good rundown of network factors and our best solutions can be found here: https://www.verizon.com/support/signal-concern-resolution/

We definitely recommend using Wi-Fi Calling whenever possible, as this is the best solution for indoor signal concerns: https://www.verizon.com/support/wifi-calling-faqs/

I highly recommend using our Device Troubleshooting Assistant. It is available 24/7 and can also help troubleshoot Wi-Fi Calling issues: https://www.verizon.com/support/devices/#mobile

If you still require assistance or have any questions, please contact us for support.