I have a new moto phone to replace an older moto phone, and the My Verizon app will not let me reconnect. WHY?
BTW I used the sim care from my old phone and went through the set up process on the new phone.
We are sorry to learn you are running in to some complications getting your new phone active. We are happy to help sending over a Private Message to better assist you.
-Kristen
We attempted to reach out and connect with you via Private Message, so we could help with connecting/activating your replacement device. Since we’ll need to work on your account to do that, we will need to continue in Private Message to access it. Please contact us if you still need assistance.
-John
