Received a Text to add a line for no cost on 6/20/2025 & 6/30/2025 if I bring my own phone. Just to pay taxes and fees of $8 a month and waiving the $35 activation fee. What a nightmare trying to apply this offer to my account.
First I was told I needed to speak to a supervisor to apply this offer. Then to call back since the rep could not handle my request. After talking to 7 different rep, I finally got a qualified rep to help me redeem my offer and we were disconnected in the middle of the ESIM activation. No returned phone call. After calling back and waiting on hold a extremely long time. I was transferred to David (Supervisor) and informed me that the offer was expired???WHAT?? After spending 5 hours on this afternoon. This is the resolution. Unacceptable! Please have someone call me to apply my offer and activate my existing IPHONE.
