Do you feel like you are being held hostage by samsung and verizon? From the forums that I have read about the many times froyo was promised from samsung and verizon for the fascinate, it is plain to see that many of us are ballistic that it has not been delivered! To compound the frustration, samsung and verizon have the audacity to not even let us know what month or year it will be released, if ever, or at what stage the update is at. We should not have to root our cell phones in order to have the froyo update! Tons of adjectives have described fascinate owners' feelings toward these companies. They have shown that they cannot be shamed or embarrassed into releasing the update, communicating with their customers and setting a release date. Recently there was a threat of a lawsuit and within three weeks samsung released froyo! After waiting months for the promised fascinate update it's still not ready, I don't think so! Personally I think either they have had the update ready for months or they are purposely dragging their feet and will not release it for business purposes. These companies should hire monkeys in suits to determine when updates will be released. Their pay would be miniscule, the food bill will be much less, they could be potty trained and they surely could not do any worse than the neanderthals making the froyo update decision now!
I don't know about you other fascinate owners but I despise being used! I am just about to the point where I will notify verizon that I have had enough of the waiting for a cell that does not perform as advertised. Even when there are updates it may fix something but then ruin something else! I have lived up to my end of the bargain. Verizon, who also represents samsung when you go to a verizon store, has not lived up to their end of the bargain! After the sale they still have an obligation to the customer which is much more than providing a signal and collecting a monthly fee. It has been very obvious that samsung and verizon have no interest in providing the froyo update to the fascinate owners.
Many fascinate owners on verizon's own forum have talked about the legality that samsung and verizon have toward their customers. Some say that there is not a legal case against these companies because updates are not part of the contract. What about the moral and ethical obligation with their customers? Is it ethical to hold your customers hostage while waiting for a promised update? Of course if we are not pleased with their performance we can always go elsewhere, that is after paying a hefty early termination fee to a company whose best performance is not providing to its customers. All we want is a fascinate that will perform rock solid as advertised. If we wanted a cell phone that is only good for phone calls, texting and a camera we could have saved a ton of money and got just a regular simple cell phone.
There is one last thin thread holding me to my contract. When that last thread breaks, I will notify verizon to cut my service. I will tell you this, if I am forced to leave verizon because of their continued incompetence, I WILL NOT reward them by paying the early termination fee! It seems the only way to get their attention is with our wallets. "Can you hear me now!?"
