Not receiving calls going straight to voicemail, no missed calls - get text that say tried to call

Started January '25 - hit or miss in receiving calls, also calls are being dropped more often. Spoke with Verizon, reset the network, checked for outages, and replaced one of the phones (this issue occurs on all phones). Verizon initially suggested updating the network, but no change was observed. Business phones so NEED to work. Will you ever be able to fix these problems, or do I need to go to another carrier?

Accepted answers

SynthpopAddict

I would contact Business Support - scroll down to the bottom of the forum page and look for the Business Support link under the "Support" section to report the problem. My guess is the network had some upgrades done in your area and your account needs some kind of update on the backend so your lines know to use all the available spectrum. I've read older threads where people started having this problem when 5G UW was brought into a new neighborhood, but their accounts were "stuck in the past" so any time their phones picked up 5G UW, the phones didn't know what to do with it.

For iPhone, check that your carrier settings are up to date.

All comments

SynthpopAddict

For iPhone, check that your carrier settings are up to date.

Verizon_Support

Hello jgobora1. We're sorry to hear you're having issues. Are you still experiencing these issues?

~Ivone

NopeN

Same ongoing issue here. Older topics on the same issue. No real fix that I have come across. Turning off call forwarding which I never enabled or asked for seems to fix it temporarily. It’s been a massive headache with no help besides the usual customer support jargon. No permanent off for call forwarding as we were told it’s a free service, so every time the network resets/refreshes it turns itself back on. Why would they make that mandatory on all lines when everyone doesn’t need or use call forwarding. Try turning it off with *73 or #73 and see if that helps. could last 30 mins or a few hours. May not help at all. I hope you get it fixed it is extremely frustrating especially with all the complaints and threads and no fix.

Verizon_Support

Hello NopeN. We understand the importance of receiving all your incoming calls and we're sorry you have been experiencing this issue for some time. We would like to see what we can do to help. Along with a network reset within the phone, we can also sync your network on our end to see if that helps prevent the call forwarding from turning itself back on. Please watch out for a private message from us, we can access your account and do some addtional troubleshooting. -Sara

jgobora1

Thank you - will try this…

AlexQuinnRiley

I have been having the exact same issue since January (2025) as well! Apple exchanged the phone, but it didn’t fix anything. I’ve been at Verizon on a near weekly basis with NO RESOLUTION. I am constantly missing business calls, as well as urgent health related calls. I AM SO FED UP WITH THIS!!!

SynthpopAddict

Hi, sorry to hear your calls aren't working. Besides the stuff I mentioned in my earlier post, have you checked your iPhone to make sure VoLTE is enabled, and that you don't have the phone set to ONLY use 5G? Because I'm pretty sure Verizon still uses the 4G LTE part of the network for voice calls, and if your phone is set to "5G On", then it will only use 5G and not go to LTE ever. I would recommend using "5G Auto" for automatic band selection if you're in a 5G area. If there is no 5G at all in your neighborhood, set the phone to "LTE" so it only uses LTE.

Enable VoLTE on iPhone 14-16: Settings > Cellular (or Mobile) Data > Cellular Data Options > Voice and Data > toggle on the VoLTE switch

Change network mode on iPhone: Settings > Cellular > Cellular Data Options > Voice & Data, and choose your desired network mode (5G Auto, 5G On, or LTE/4G)

Verizon_Support

We can definitely understand your frustration when service isn't working as expecgted, AlexQuinnRiley. We'd like to take a closer look into this with you. Please tell us more about this. Is this issue happening in multiple locations or one specific location? Is anyone else experiencing the same issue?

-Danielle