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Losing signal dozen times a day

Over the last 2+ weeks I have been losing my cell signal a dozen times a day. Goes from 5G to no signal at all, dropping calls. This is occurring even in the city in places I have drove twice a day for years, at home, at work, etc. I have a Samsung Galaxy s23+.

I tried restarting my phone, turning on/off airplane mode, etc without improvement. Went to Verizon store and they tried resetting network settings, this didn't help. They told me it might be because I have 'an old plan' and I could change my phone plan (and lose Disney+) and this may fix it.

Tips to get this fixed ASAP?

Comments

Verizon_Support

Hey Intentsavest, we want to make sure your service is working as it should be. We will be sending you a private message and go from there.

-Rosie

Intentsavest

Everyone I read said there should be an envelope on the top right hand corner to get to my private messages, but there is none. I've searched around and cant find it. Not intuitive. How can I get to the message?

SynthpopAddict

Hi, I login to the forums on a PC and not the app, so I don't know if the app has a different layout, but there's a button at the top right of the screen which says "Ask a question". A little to the right of that is the PM envelope icon. Maybe you need to scroll your screen up and to the right?

As for your S23 losing service multiple times a day, I sure hope it isn't the hardware thing which really plagued the previous S22 generation, where the charging port board and flex antenna would go out, causing S22 phones to not work on cellular at all. I'd take it to a repair shop and see if someone can troubleshoot it for you.

Verizon_Support

Thank you for reaching out to us with your question. To locate your Private Messages, check your notifications icon, look for Messages, Inbox under your profile picture or user name. Please let us know how it works.

~Maria

Verizon_Support

I saw we tried reaching out via Private Message, to help with the signal issues you mentioned. To resolve the situation, we would need to verify your account, which we can do in Private Message with different options. Please contact us if you still need support.

If anyone else is also experiencing issues with signal in a specific location, there’s a few factors that can be in play. There may be an issue with the device. Physical barriers which impact the signals from the network. Being indoors, which can lessen signal penetration.

A good rundown of these factors and our best solutions can be found here: https://www.verizon.com/support/signal-concern-resolution/

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