no cell service

I am done. I have 10 devices on my plan. Been a customer for decades. Why do I no longer have cell service (not even LTE) at my house in Scottsdale (52nd St & Cactus)? I can go in any direction a 1000 feet or less, and I have 5 g. At my house, I have nothing, not even LTE. The only reason I can call is with wifi calling. Also, about 2 miles away at 64 and Greenway, I also have no service on this commercial corner at a business I own. I have great 5G at our shop in Tempe and at my office at 90th & the 101. I have called in countless times over the last 2 years, and Verizon does nothing.

Accepted answers

Verizon_Support

wulffpack, we apologize for the delay in our response. If you're experiencing issues with signal in specific locations, there’s a few factors that can be at play, including: issues with the device, physical barriers impacting signals from the network, and/or being indoors which can lessen signal penetration.

A good rundown of these factors and our best solutions can be found here: https://www.verizon.com/support/signal-concern-resolution/

We definitely recommend using Wi-Fi Calling whenever possible, as this is the best solution for indoor signal concerns: https://www.verizon.com/support/wifi-calling-faqs/

Based on the information you shared around your existing Wi-Fi service, it's possible that issues related to your ISP may be impacting Wi-Fi Calling functionality.

I highly recommend making use of our Device Troubleshooting Assistant. It is available 24/7 and can also help troubleshoot Wi-Fi Calling issues: https://www.verizon.com/support/devices/#mobile

If you still require assistance or have any questions, please contact us for support.

~Izzy

All comments

Verizon_Support

We're sorry to hear about the issues you've having with your service. It's great to hear that you've got Wi-Fi and Wi-Fi Calling is working for you. It's definitely a great way to make the calls you need in places where signal might not be as great as it should be.

We still want to take a look and see if there's any issues in the area. Are you the only one having issues, or do other Verizon customers have the same problems? When did this start happening?

~Jesse

wulffpack

It has been 2 years or more. I have called in 5 times and spoken to an agent to no avail. I had a similar issue 6 or so years ago, before 5G, and I was able to get in touch with the head of Verizon in AZ, and he fixed the tower next day. I watched them adjust it. Problem with WIFI is that COX service is even worse than Verizon in my hood. Verizon has dead zones where there should not be. Look at service map and tell me I should not have service. I do have 30 foot cheery picker.

wulffpack

One neighbor went to Tmobile. Most are in same boat. Home internet and land lines. I am surrounded by towers.

SynthpopAddict

I can't tell you why your house is in a dead zone, but if you and your neighbors can't get Verizon to work and it's been like that for at least 2 years, I'd say it's time to port. (Sorry, Verizon.)

It's possible you've got an IPv6 conflict with your WiFi Calling, if your calls over WiFi aren't working well. Try disabling IPv6 and see if that helps. If, however, what you mean is COX is constantly losing service altogether in your neighborhood, that's a totally different problem and I'd lean on them about why their service is that poor, as wired internet shouldn't be that bad.

wulffpack

No solution from Verizon? Why am I not surprised?

Verizon_Support

A good rundown of these factors and our best solutions can be found here: https://www.verizon.com/support/signal-concern-resolution/

We definitely recommend using Wi-Fi Calling whenever possible, as this is the best solution for indoor signal concerns: https://www.verizon.com/support/wifi-calling-faqs/

Based on the information you shared around your existing Wi-Fi service, it's possible that issues related to your ISP may be impacting Wi-Fi Calling functionality.

I highly recommend making use of our Device Troubleshooting Assistant. It is available 24/7 and can also help troubleshoot Wi-Fi Calling issues: https://www.verizon.com/support/devices/#mobile

If you still require assistance or have any questions, please contact us for support.

~Izzy