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Data usage wrong

I have had a Jetpack for several years, and recently my data tripled. I’ve reported it and spoke with a tech/rep and pretty much have been troubleshooting it myself. It makes no rhyme or reason to how or when I see data being used. Nothing is changing with my home devices. I suspect something on the Verizon side. Has there been a resolution for this?

Case #*****

Comments

Verizon_Support

I'll be happy to check on the status of that case. Be on the lookout for a private message.

-Joe

richgrenell

I was working with Cara, for a month, now I’m working with Joshua. But still no resolution. The devices I have cannot be using the data. Like 4GB per day.

Verizon_Support

Hi we are sorry to see this issue has gone unresolved. Please check your private message I am reaching out now.

-Jaquetta

Verizon_Support

We had sent a Private Message to continue the discussion related to your jetpack issue. This concern is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern.

Please contact us if you still need support.

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