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Spotty mobile service in southeastern Mass.

Is anything being done to improve mobile coverage in South Easton, Mansfield and Norton? When I drive through fhe area, I’m lucky to get one bar.

Comments

SynthpopAddict

What's the ZIP code of the problem area? I don't live there, but if the coverage map shows a lot of water nearby, bodies of water can definitely mess with cellular reception. There are many other reasons for dead zones. Since network upgrades are proprietary, I doubt that you'll get an answer publicly in the forums, but you could try leaving feedback in the "Check network status" link under the "Get help from Verizon" box to the right.

Verizon_Support

Hi there! We always want to do our best to ensure that you have the best cell coverage at all times. I saw that you mentioned you only experience this when you drive through certain areas; the best way to dive deep into what may be happening is for us to troubleshoot with you if you experience it again so that we can run diagnostics in the moment. When was the last time that you noticed this happening?

-Necia

WilburRoad

I live here. Cell coverage is consistently poor.

WilburRoad

Thanks. No water bodies here, will check in help.

WilburRoad

That help link won’t open, just buffers. My wifi signal is strong.

WilburRoad

Also, the check network status link won’t open, despite a strong wifi signal. I can see the page, but it just buffers.

SynthpopAddict

I just clicked on the link from the forum page (it's also on the main Verizon website if you scroll all the way to the bottom), and it worked for me. However, I access the forums and Verizon website from a PC and not the app, so it's possible that the app version has some issues. Had read a few posts recently from people saying they couldn't see the private message envelope for some reason as another example.

It's hard to say why the signal is weak where you are. Besides bodies of water, other factors which can cause the problem include, but are not limited to:

bad angle to the towers: either being on a hill or in a valley and the nearest towers not being on the same relative elevation
dense forests, a lot of buildings, or new construction absorbing the radio waves
deprioritization on the network: customers on more expensive service plans get priority on the towers and are more likely to connect to closest towers; those on other plans have higher probability of their devices connecting to towers farther away, which weakens signal strength received by their devices
lots of population growth in your neighborhood causing increased network congestion
some outside source of interference blocking Verizon reception (I've personally experienced this around anything producing strong EMF, others have reported being close to airports can be problematic, probably because of the air traffic control tower radio transmissions somehow interfering, there are other things too, but won't go into all the details).
older device and/or now unsupported device not being able to use all current wireless technology
out-of-date SIM/eSIM

SynthpopAddict

Update: @vzw_customer_support
upon trying to actually use the "Check network status" link, it will allow me to enter my address, but clicking on the button to actually look up any network issues...does nothing! So, the OP is correct when they say the link isn't working at the moment. Sure hope you can escalate this to whomever is responsible.

Verizon_Support

We will be happy to check the expected coverage in your area. I am sending a private message so that we can gather more information.

-Joe

Verizon_Support

We had been communicating over Private Message to troubleshoot the service issues you mentioned. To continue troubleshooting, we’d need to take a closer look at the account and devices affected. We’d need to verify via Private Message to do that. Please contact us if you still need support.

-John

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