On December 24, 2024, I purchased four new iPhones and transferred service from T-Mobile to Verizon, taking advantage of the $300 per-line rebate offer under the 300CartOffer24 promotion. I submitted four separate rebate claims, each with its own tracking number.
Seven months later, I’ve only received one rebate. I’ve escalated this issue three times, but Verizon has failed to follow up within the promised 7–10 day timeframe each time. I’ve resubmitted the rebate claims twice, patiently waiting up to 8 weeks per submission—still with no resolution.
I’ve made five follow-up calls to Customer Service. Each time, I was told to wait another 7–10 days. In July, I was finally given an MR number—only to be informed that all escalations prior to June 26, 2025 are no longer visible in the new system, and that the entire process must begin again.
I’ve upheld my end of the agreement, including full and timely payment of my Verizon bill. I now expect Verizon to do the same and fulfill the remaining rebate payments without further delay.
