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Disney+ bungle not working

I am trying to login to Disney+ but it's asking me to pay. On my MyVerizon account it says the subscription is active, but when I try to go to Disney, it does not work. This Disney+ bundle is covered by Verizon but when trying to log in to Disney+, it asks me to sign up for the Disney+ bundle. Any advice is appreciated.

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Verizon_Support

We would love to help. I have provided a link with the steps on how to add and register for the Disney services. If you already have the service on your bill, you likely just need to register. Please review the link, and if you have more questions we are always happy to help.

https://www.verizon.com/support/disney-bundle-faqs/#relatedlinks

-Anthony

imla2013

None of this advice solves the issue.

Verizon_Support

We didn’t hear back from you, so just checking to see if you still needed any assistance. If so, we’d want to continue via Private Message to focus more specifically on your account. Please contact us this way if you still need support.

-John

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