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Gavinjpotts

I can’t seem to make any changes to my account on Fios, and I can’t even shop for mobile plans as I considered switching. Customer service just gives me the run around. Whenever I try to look at available mobile plans it just says :

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this is making me not want to switch.

VZ_jenn

Hi Gavinjpotts, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.