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VZ Communication Not Good - 23 year customer.

erol1957

I received a refurbished flip phone because of a Kyocera warranty - with no battery! - so I shipped it back within minutes and bought a new phone. I have UPS proof that a VZ employee signed for it yesterday. A chat agent told me yesterday I should expect a receipt of return item within a few minutes but that never happened. I want to know all is good and not get any surprise charges. The online support must be AI generated because it's useless. I sent a support ticket asking for return verification and the reply was "would you like to upgrade your phone today"?

Comments

SynthpopAddict

If you're using live chat, it is an AI bot doing general monitoring when you first open the chat window. To get past it, you need to type "live agent" - otherwise, you have to muddle around with the bot until it can't figure out what to do anymore and then it will transfer you to a real person.

Verizon_Support

We want to make sure we get your return confirmed. I'm sending you a private message so we can help.

-Jazzy

Verizon_Support

We had sent a Private Message to continue the discussion related to your return issue. This query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

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