Trade in value was not what I was told

I did the trade in deal for new a new phone. I sent back a perfect IPhone 13Pro Mac 512GB for a new iPhone Pro. They said I would get $1000. I got $125. Seriously? I’ve been a customer for a long time. This is the final straw. I’m going to start moving the lines off of Verizon to T Mobile. For $125, I want the phone back. Good luck with that right?
beware

Accepted answers

Verizon_Support

Resolution update: By partnering with support in a Private Message, the correct trade-in promotion was added to the account.

For anyone facing similar questions regarding their promotion, please use the link below to review our deals and promotions FAQ page: https://www.verizon.com/support/device-deals-faqs/

If you still require assistance or have any questions, please contact us for support.

-Christopher

All comments

Verizon_Support

Hey there, DMCL00001, we can help take a closer look to see what's going on with your trade-in value. So we can better assist, we will be reaching out via Private Message.

-Lauren

DMCL00001

Sorry I was busy posting this on X and other platforms. If I had a dollar for every minute I’ve had to spend on Verizon support calls I would be able to buy two new phones.

DMCL00001

You can’t give me my old phone back but you can arbitrarily tell me it’s only worth $125. I’m filing a complaint with the FTC.gov for deceptive advertising.

DMCL00001

Here is a link to the FTC fraud reporting. If anyone else is having the same issue let the FTC know. https://reportfraud.ftc.gov

Verizon_Support

We are sorry for the issues you are having with your account. Are you still needing assistance with this issue?

~Ivone

cmh283

their customer service reps all have a different story for me

im thinking to switch as well

DMCL00001

So they give me $125 instead of the $1000 that was advertised. Trade in was perfect. I want the trade in back and now I can’t get it? That phone was worth way more than what they offered. I’m really tired of Verizon’s so called service. There are too many other good carriers out there.

Verizon_Support

Hey DMCL00001, I want to make sure you get the trade-in credit you were qualified for. Please respond to the private note I'll be sending so we can take a closer look. -Red

DMCL00001

Thank you. $125 is not what I was expecting.

DMCL00001

Still haven’t heard from you

DMCL00001

Still haven’t heard from them. I try to get to any messages but the app hangs. Is this intentional? I suggest you call me on my main number

DMCL00001

I’ve written them several times now and they tell me that they will PM me but never do.

Verizon_Support

We are here to support you. Sending you a Private Message now.

-Cryssie

Verizon_Support

Resolution update: By partnering with support in a Private Message, the correct trade-in promotion was added to the account.

For anyone facing similar questions regarding their promotion, please use the link below to review our deals and promotions FAQ page: https://www.verizon.com/support/device-deals-faqs/

If you still require assistance or have any questions, please contact us for support.

-Christopher