Dear FCC Consumer Complaints Division,
I am filing this complaint against Verizon Wireless regarding systematic failures to honor their 30-day reinstatement policy and operational errors that have charged me $6,400 for devices. On **July 1, 2025**, I ported my numbers from Verizon to AT&T under a buyout promotion. After discovering AT&T had misrepresented terms, I contacted Verizon on **July 26, 2025** (within Verizon’s 30-day win-back window) to return. A Verizon representative explicitly confirmed my original service agreement and device financing could be fully reinstated since fewer than 30 days had elapsed.
Upon initiating the port-back on July 26, 2025, Verizon’s agent committed a critical error: instead of reactivating my original account as promised, they created a new "dummy" account. This mistake triggered an immediate $6,400 charge for my device balances. For four consecutive days (July 26–29, 2025), I spent over 40 hours on calls with Verizon support , where agents acknowledged their error but failed to reinstate my agreement or reverse the charges. Despite Verizon admitting fault, they refuse to resolve the $6,400 debt caused solely by their agent’s negligence.
Verizon’s actions violate FCC Truth-in-Billing standards (47 CFR § 64.2401) and breach their publicly stated 30-day reinstatement policy. By confirming my eligibility to return within the policy window (25 days post-port-out) yet botching the process, Verizon manufactured a financial burden. I have attached my final Verizon bill reflecting the disputed $6,400 charge and retain call recordings evidencing their agent’s commitments and errors.
**I demand immediate relief**:
1. Full reinstatement of my original service agreement with device financing intact;
2. Complete waiver of the $6,400 balance caused by Verizon’s operational failures;
3. FCC investigation into Verizon’s deceptive win-back practices.
Verizon’s refusal to rectify self-inflicted harms
