Do you have both a mobile account and a Fios account, or is the home internet for 5G Home Internet? There's a way to merge your user IDs for Fios and mobile together so you can view them both in one account and if you didn't do it, then that would be my guess as to why the app crashes if you try to view both accounts under one login.
Thank you for reaching out to us. We understand the importance of having access to your app and would like to help. Please tell us, do you have the latest version of the app? What type of device are you using to access it?
~Maria
We sent a Message to continue the discussion related to your My Verizon issue. This seems to be specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please send us a Private Message if you still need support.
-Alex
If you are still experiencing this app crashing issue, reach out to the Verizon Home Team via their support email address. This information is found on the Play Store 'App support' section. They would be the best avenue to get support as this pertains to the app.
https://play.google.com/store/apps/details?id=com.verizon.homeapp&hl=en_US
