Unlimited plan- unable to make/receive calls

joeyd71

We switched from a legacy plan to unlimited back in January, and have been having issues since then. 2 phones on the plan have Unlimited Plus, and are not having issues. The two other phones are on Unlimited Welcome, and are having issues intermittently where they cannot receive or make phone calls. They are able to text still and browse using data. Just not calls. Rebooting the phone seems to pull them out of this funk for a few hours.

I called Verizon last night, and went through troubleshooting. We reset the network settings on the iPhones. The tech did some kind of magic on his end as well….not sure what. This morning I tried calling one of the numbers, and it was back to its non-functioning ways.

Short of switching carriers, I don’t know what else to do.

SynthpopAddict

Have you checked the 2 iPhones in question that the carrier settings are up to date on them? Also, if those phones are using WiFi Calling, you'd have to check that the internet router is not using IPv6, as Verizon still uses IPv4 for WiFi Calling and all data packets will get dropped on IPv6 causing WiFi Calling to not work at all unless you do some technical tweaking.

On Unlimited Welcome, there is some level of deprioritization going on, as customers on the top 2 plans have tower priority. Have you tried changing the band settings on the 2 phones to "5G Auto" or maybe just "LTE" to see if that helps with the calls? I'm wondering if it's the network is switching the 2 phones to some other spectrum while the iPhones are trying to use something else and being cut off due to the deprioritization.