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Pay Off Phone Promotion

Someone PLEASE HELP me!!! Been trying to get POYP since we signed up in January 2025. Customer Service calls on3/26, 4/18, 5/13, 7/3, 7/18 and today with no resolution. Now they are saying it was pay off previous carrier phones (for prepaid Mastercard) OR get new phone on Verizon but it was both per the supervisor we spoke with to complete our activation. I am emotionally tired of dealing with this but we are owed $2195.34 which is too much money to ignore. Any ideas how to get this resolved?

Comments

SynthpopAddict

I hate to tell you this, but discounts and promotions cannot be stacked. If you currently have some other promotion applied to your account, then you will not be able to get the POYP offer. Also, I'm pretty sure even though the POYP promo is now gone, that it was up to $800, so would not have covered the amount you're mentioning.

If the situation is that you got NO promotions/offers applied to your account, then you'll have to keep on trying with Verizon to get something. Some representatives are better at their job than others.

Verizon_Support

We've got your back! Sending you a Private Message now.

-Cryssie

Verizon_Support

We know you've spent quite some time on this and want to make sure that your concerns with the Pay off Your Phone promotion have been resolved. Since this will require account review, we've sent a private message so we can assist further.

For others who may have questions regarding device promotions, you can check out https://www.verizon.com/support/device-deals-faqs/ or contact us if you have questions.

-Katie

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