Weak Signal on My Home LTE

Hello,

I'm writing regarding an ongoing issue with my Verizon LTE Home Internet service that has persisted for over three weeks. My speeds have become severely degraded and my signal appears weak, making the service barely usable.

After contacting several Verizon representatives, I finally last night spoke with someone who acknowledged that she could see a weak signal between my gateway and the tower. She suggested that my connection has somehow lost its “slot” in the LTE system, and that I am now being deprioritized, receiving only leftover bandwidth. She said this began about three weeks ago and would be fixed within 3 to 7 business days.

However, I have not received any confirmation that a formal network trouble ticket has been opened, nor a ticket number I can reference. I would appreciate clarification and action on the following:

Has a network issue been identified in my area? If so, please provide details and an estimated time for resolution.
Has a trouble ticket been opened for this case? If so, I would like the ticket number so I can follow up.
Is my line currently deprioritized, and if so, is this a temporary congestion issue, or the result of a plan-level policy or system change?
Can I be escalated to Tier 2 Network Support or Engineering for a more detailed explanation and possible resolution options?

I have been a customer for over three years and have not previously experienced these issues. I would like to get this resolved as quickly as possible. I've have spent far too many hours on this already.

Thank you for your help, and I look forward to your prompt response with specific next steps.

Accepted answers

Verizon_Support

Hi there, robert7711. In reviewing other posts we are able to see confirmed restoration of services after working with our support teams.

For others that may be having similar issues, we recommend utilizing our Digital Technology Assistant which is available 24/7 here: https://www.verizon.com/support/devices/#home

If you need further assistance, please contact us.

-Katie

All comments

Verizon_Support

Hello Robert! I'm sending you a Private Message here so we can help look into this further for you.

-Josh

robert7711

I would appreciate it if a certified Tier 2 network specialist would respond to this. Thank you.

Verizon_Support

We are here to support you. Sending you a Private message now.

-Cryssie

readytwoleave

I’ve had this issue for almost 2 years. We updated our router and the same same started. Now we have no cell service most of the day. Unable to make or receive calls. Incoming go straight to VM and message is often cut off. No one seems to have an explanation. Have great wireless signal and am within 10 feet of router most of the time. But it doesn’t matter. Added extender. Did not help. Did not have this problem until we got new router. We are so frustrated. If you learn anything please share.

Verizon_Support

-Katie