Signal quality near school and new housing developments

Hi - I would like to report very poor signal quality in a well traveled area.

There is an area near me where I get one or two bars of LTE signal that is pretty much unusable. Based on the FTM dashboard the signal is there but it's very poor quality. This area includes a high school as well as a stretch of main road with a fast food restaurant, etc. and a lot of new construction. (The high school has been there for several years.)

It's concerning to have such bad coverage at a school and with all the new housing developments going in, Verizon would be well served by addressing the signal quality to be sure it retains customers that move in to those developments. Please let me know how to proceed.

Accepted answers

Verizon_Support

Resolution Update: By partnering with support, we were able to review the network details for the area. If you’re also experiencing issues with signal in a specific location, there are a few factors that can be in play. There may be an issue with the device. Physical barriers which impact the signals from the network. Being indoors, which can lessen signal penetration.

A good rundown of these factors and our best solutions can be found here: https://www.verizon.com/support/signal-concern-resolution/

If you need any assistance with this or other issues, please contact us for support.

-Christopher

All comments

Verizon_Support

We understand the importance of having reliable service. Be on the lookout for a private note so that we can assist.

-Joe

SynthpopAddict

Have you used the "Check network status" link to the right, under the box "Get help from Verizon" to see if there are any tower issues reported in the problem area? The low signal issue could very well be due to all the new construction and lots of people moving into the neighborhood, which is then overloading the towers so they can't keep up. Another thing which can be factoring in is the service plan you're using, and whether or not you're postpaid. In a nutshell, some customers will be deprioritized on the network and that can cause signal strength to be weaker if your device is being routed to towers further away.

UASteph

Thank you so much for helping! I did try that and was able to report the network issues. The low signal thing has been a problem in that area before the construction when it was just the high school, so they may just need to look at updating it there in general

Verizon_Support

-Christopher