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Verizon Canceled My iPhone 14 Pro Order After Verification

My name is Allen Styner, and I am reaching out to request immediate assistance regarding a recent order I placed for a certified refurbished iPhone 14 Pro.

After placing my order, I received a message stating:

> “Unfortunately, we weren’t able to validate the information you provided for the order listed below. If no further action is taken, your order will be canceled.”

In response, I called the number provided (888-483-7200) and submitted all requested information, including my Social Security number, job details, and current address.

Despite doing everything asked, I was met with unprofessional treatment during my calls. I was laughed at, talked over, and hung up on multiple times. I called more than 10 times in an effort to resolve this issue and explain that I had accidentally entered the wrong billing address during the original order. Unfortunately, every attempt to explain was dismissed or ignored.

Eventually, I was told that I am “not eligible for postpaid service,” even though the order initially went through successfully online. This has been a frustrating and disappointing experience, and I am now seeking a clear explanation and resolution

Please review my case and get back to me with clarification on why the order was canceled and what can be done to fix the situation.

Thank you for your attention to this matter.

Sincerely,

Allen

[This is a public forum. Message has been edited to protect your privacy]

Comments

Verizon_Support

We appreciate you raising your concerns Allen and are sorry to hear that trying to join Verizon has not been the expereince you deserve. Unfortunately, our Credit and Verifications Department is not supported online but rather only through the number you provided. Thank you for your understanding.

-Melissa

Cantbelivethis

Dear Melissa,

Thank you for your response.

While I understand that Verizon’s Credit and Verifications Department handles certain matters exclusively by phone, the issue at hand involves far more than a procedural limitation. I complied fully with all requests — including submitting my Social Security number, current address, and employment information — and called the designated number (888-483-7200) multiple times in good faith.

Despite this, I was treated with outright disrespect: laughed at, talked over, dismissed, and hung up on. I made over ten separate calls in an attempt to correct a basic billing address error, only to be abruptly informed that I am “not eligible for postpaid service,” with no clear explanation or path forward.

This situation is unacceptable. It has raised serious concerns about how Verizon handles sensitive personal information and how potential customers are treated when attempting to resolve basic service issues.

Given the severity of this experience and the complete lack of transparency, I am actively exploring all available options to ensure this matter is addressed appropriately. I strongly urge Verizon to escalate this issue to someone with the authority to take meaningful action.

At minimum, I expect the following:

A clear, written explanation for the cancellation of my order

Clarification on whether the decision is reviewable or reversible

Assurance that my personal and financial information has been handled securely and appropriately

I trust this message will be treated with the urgency it requires. I would prefer to resolve this matter through direct and respectful communication, but I am prepared to take further steps as necessary.

Sincerely,

Allen

[This is a public forum. Message has been edited to protect your privacy]

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