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HBO Max Plan on VZW Max/Netflix Perk

Everyone I am having the exact same issue!! I originally signed up the Netflix and HBO MAX service perl 10/monthrough Verizon and then I tried to cancel it and I am unable to cancel it. It is driving me crazy I have worked on this for months I have called Verizon and MAX Multiple times and just got off the phone with MAX. Both are Unable to resolve this issue.The Service rep at MAX said that she got five other calls regarding this issue. Verizon is unable to cancel the subscription and MAX is unable to do anything on their end because this is billed through Verizon. This is incredibly frustrating and I cannot even change my email with HBO MAX so I had to use a different email and sign up directly. This is a nightmare and I cannot believe how stupid Verizon is for not fixing this especially when there is a problem with a sister

Comments

Boobsi

I do not understand why Verizon has the worst websites and apps. They are so not user-friendly and outdated, and it is impossible to do anything. I really hope somebody from Verizon reads all these comments. Obviously, there is a problem with their perks

Verizon_Support

We appreciate you raising your concerns and are sorry to hear this has been your expereince with trying to manage your Perks. Can you please share what happens when you go through the process of removing the Perk here? https://www.verizon.com/support/knowledge-base-304583/

-Melissa

Boobsi

I am so frustrated. I cannot wait to cancel my Verizon Fios and never work with Verizon again. I am only using T-Mobile. They have amazing customer service and they are truly the best with the best systems and Customer Service! I also canceled my other Verizon tech insurance because I was very scared that they could not handle any upcoming issues at all and I dreaded working with their customer service and system issues. Seriously what is wrong with Verizon!?

VZ_jenn

Hi Boobsi,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

Verizon_Support

We are sorry to hear that you are having problems with removing the Netflix & HBO Max Perk from your account. So we can review your account regarding the billing, we will be sending a Private Message to further assist. - Dee

For others that need assistance with managing their Perks, please see the following link: https://www.verizon.com/support/netflix-max-perk-faqs/

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