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I signed up for New Customer Offer: 4 Lines for $100 with Free iPhone 16s Promo, but Verizon Still Charging $120

Is anyone else having this problem with Verizon’s “National Growth Offer” from March 2025?

Back in March 2025, Verizon advertised a deal for new customers: 4 lines + 4 free iPhone 16s for $100/month. I signed up directly through Verizon’s website, clicked the promotion, and completed the order.

Since then, every bill has been wrong — I’ve been charged $120/month instead of $100, for 5 months in a row.

When I contacted customer service about this:

- They claim to know nothing about this offer.

- They say they’ll update my account, but nothing changes.

- Sometimes they give me a $20 credit — but only for that month.

- Other times, they just hang up or disconnect the chat.

At this point, I don’t know what else to do. I’ve wasted 1–2 hours every month trying to fix this for $20, with no success. I’m extremely frustrated with Verizon’s customer service.

Comments

atisir

I have the same issue. I signed up in August 2025 by calling and confirming the $100/month.

Now they keep charging me $120/month and when I call they deny everything.

Now I am stuck paying higher price. No one at Verizon helps. They are all denying this.

atisir

I called Verizon multiple times but they keep denying me the deal I signed up for and keep charging me more.

I have asked them multiple times to check the call records where I specifically confirmed the price of $100/month with $20 National Discount Promotion on 3+ lines.

I am so frustrated at this point since I cannot even cancel my service since it's been over 30 days.

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