I have been a Verizon customer for over 20 years with a commercial account (8 lines). I am having a serious problem running two Verizon eSIM lines on the same iPhone (no physical SIM).
After a couple of days of normal operation, one line will:
Not connect at all when someone calls (the caller hears nothing)
Sometimes send calls straight to voicemail without ringing
Delay or miss texts
Stop showing voicemail notifications
Devices tested:
Refurbished iPhone 14 Pro (sent by Verizon) — issue started after 2–3 days
Brand new iPhone 16 Pro (sent by Verizon) — same issue within days
Both on latest iOS; Apple Store confirmed no hardware fault
Pattern:
Happens at home and at work when on Wi-Fi with Wi-Fi Calling enabled
Temporary fixes: restart phone, toggle eSIM off/on, or reset network settings (I now do this weekly)
No one else on my home Wi-Fi has this problem
Troubleshooting done:
Verizon re-provisioned both eSIMs and escalated to advanced tech support
Multiple network resets, settings changes, and fresh installs
Tried with Wi-Fi Calling off and swapped default lines
Even on strong LTE/5G near DC, the problem persists
I have tested across multiple devices, locations, and configurations. I need a permanent solution from Verizon.
