I’ve been with Verizon for over 20 years and have a commercial account with 8 lines. I’m running two Verizon eSIM lines on the same iPhone (no physical SIM) and I’ve been dealing with a serious, ongoing problem that still has no solution.
The problem:
After a couple of days of working fine, one of the lines will:
- Not connect at all when someone calls (caller hears nothing)
- Sometimes send calls straight to voicemail without ringing
- Stop showing voicemail notifications for that line
- Delay or miss texts completely
Devices tested:
- Refurbished iPhone 14 Pro – sent by Verizon for testing, issue started after 2–3 days
- Brand new iPhone 16 Pro – also sent by Verizon, same issue within days
- Both on latest iOS; Apple Store confirmed no hardware fault
Patterns:
- Happens both at home and at work when on Wi-Fi with Wi-Fi Calling enabled
- Restarting the phone, toggling the eSIM off/on, or resetting network settings temporarily fixes it (I do this weekly)
- No one else on my home Wi-Fi has this problem
Troubleshooting done:
- Verizon re-provisioned both eSIMs, escalated to advanced tech support
- Multiple network resets, settings changes, and fresh installs
- Tried with Wi-Fi Calling off, swapped default lines
- Even on strong LTE/5G near DC, problem persists
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- Most frustrating part:
When Verizon techs tried to connect remotely to troubleshoot, they couldn’t. Once they realized it was a corporate account, they decided not to help and just told me to call a corporate support number. I’ve called that number dozens of times, spending days on hold over multiple attempts. Every time, I get no new solutions—just the same steps I’ve already done many times.
At this point, I’ve tested across multiple devices, locations, and configurations. This is a long-term, repeatable issue and I need Verizon to address it with a permanent fix.
