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Still being charged for monthly service I cancelled

After cancelling my Fios account/service I am still being charged monthly and cannot connect to a customer service agent to recover the payments or ensure that service is terminated. It seems the only way to stop Verizon's unauthorized auto-withdrawals is to cancel your credit card or close the bank account.

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SynthpopAddict

Are you able to login to My Verizon using the User ID for the Fios account? I'm wondering if there was some equipment you were supposed to return, or Verizon didn't receive the equipment even though you sent it back.

gztourek

I'm no longer able to login because it says my account is disconnected.

VZ_jenn

Hi gztourek, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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