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$300gift card promotion issue is not solving yet

shoomahu

I changed 5 lines from AT&T to Verizon wireless last December 7 2024.

There was $300 gift card promotion. So I was qualified and verified with Verizon Wireless Customer Representatives.

But as of today August 2, I've never received the gift card or e-gift card yet.

I talked to 5~6 customer reps from Verizon wireless, they always said DON'T WORRY, WE WILL TAKE CARE OF IT.

But nothing happen yet.

Even I talked with a supervisor of Customer representative on Aug 1(Sat), he said he will take care of it, but after almost 12days still now, no response yet.

Please help if anyone had same issues.

Comments

Verizon_Support

Hey shoomahu, we can help. We will be sending you a private message so we can look into this for you.

-Rosie

shoomahu

Customer service Rep is not helpful.

They can do NOTHING to solve my issue.

Verizon_Support

We want to make sure that you received the support you need with the missing gift cards. We've sent another private message to assist if the issue persists.

There are a variety of reasons gift card promotions may fall out including, ineligible purchase, change of service plan, and stackability. For more information on rebates, you can visit https://www.verizon.com/support/device-rebate-faqs/

-Katie

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