08/15/2025
Dear Verizon Support,
We opened our account in March, and since then, the landline has not worked, and we have never had access to manage our phone features through the Verizon portal.
Each time we attempt to log in, we encounter persistent error messages:
We have reported this issue to Verizon numerous times. While we are consistently assured that it is being addressed, all service tickets are repeatedly closed without resolution. The problem still persists. Meanwhile, Verizon has continued to bill us for a service we have not been able to use.
On August 15th, a technician visited our location and resolved the issue with the physical phone line. However, we still do not have access to manage our phone features through the Verizon portal.
At this point, we are extremely frustrated and unsure how to proceed. We are reaching out to the Verizon Community and support team in hopes of finally resolving this issue. What steps can we take to escalate this matter and ensure it receives proper attention?
We would greatly appreciate your prompt response and assistance.
