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Return by UPS

I ordered a phone online and specified that I had a trade in. The paperwork shows all of this. I received the new phone and activated it and prepared the trade in for shipping it back, but I can not access a return label online. I called in to customer service and after an hour and a half on the phone, they could not figure out why it wouldn't show up. They suggested I bring it to a store to return it. The only problem is that the nearest store is a little over an hour away. Can anyone help me with this?

Comments

Verizon_Support

Thank you for raising your concerns. I am so sorry that this trade-in process has not been met with the ease you deserve. A new label can be requested here: https://www.verizon.com/sales/digital/tradeinstatus.html by adding your trade in submission ID and requesting a new label in the lower link.

-Melissa

Hardwarestore

Thanks, but we've tried this, the trade in doesn't show up there for some reason. Maybe I need to give it another day, it just says "Your trade in orders will appear here" but there are no orders there.

Verizon_Support

Be on the lookout for a Private Note from us offering additional support.

-Christy

Verizon_Support

We sent a Private Message to continue the discussion related to your return label issue for your trade-in device. This concern is specific to your account details, so we will need to continue in Private Message to fully review and check on the trade status. Please contact us if you still need support.

-Necia

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