Child Item

Site Totals

61366 Questions Answered 267 Categories

Signal and data speeds

I've been a customer of Verizon for over 15 years. Customer service representatives have always been a pleasure to work with. No complaints with the staff. However, after Verizon updated the towers in our area to provide 5G services, we went from having full signal with great data speeds to an average of 1 bar of signal and most webpages will not load. With the amount being charged for monthly services, you would think that Verizon would ensure their customers are receiving equal to or better service after a so called upgrade. Highly disappointed with this service launch and the produced end result has left me looking for other providers. This review is not directed to any specific location, but the company.

Comments

SynthpopAddict

Hi, if you didn't use to have 5G in your neighborhood but it was recently brought in with a network upgrade, then you should try getting a new SIM or eSIM and also have someone in Vz tech support reprovision your account so your phone(s) know to use all the available spectrum. To me it sounds like your phones are "stuck in the past" and aren't quite talking to the 5G equipment on the towers correctly. If you've got an iPhone, check that your carrier settings are up to date.

oletroop87

Thank you SynthpopAddict for the feedback. I’ve got the iPhone 16 Pro purchased post network update. What’s nuts is it isn’t just one device, but also another 16 pro and 4 iPhone 14s, all with the same issue. I’ll reach out to tech support and update with their feedback.

Verizon_Support

I'm sorry to learn that you are having some issues with signal after 5G was brought to the area, oletroop87. The last thing we would want to see is for you to leave us. As SynthpopAddict mentioned, we can definitely dive into this and take a look at your account. Please be on the lookout for a private message from us so that I can help.

-Joseph

SynthpopAddict

You're welcome. From what you're describing, it's something on Verizon's side which they need to tweak concerning your account and not your phones. Still doesn't hurt to make sure all your software is up to date, but I think it's a provisioning issue with your account where Verizon still thinks you only have 4G and they need to change it on their side so your phones aren't running in some odd mode.

Verizon_Support

I understand how it feels to experience a decline in service after so many years of loyalty. I am sending you a private message now so we can look further into the service issues you are experiencing.

-Jazzy

Verizon_Support

Hey, oletroop87. Your many years of loyaly mean the world to us. So we can investigate what is going on with your service at your home, we need to talk in Private Message. I see we did send a message to you. Please reply back to our Private Message if you are still needing assistance.

-Christopher

Child Item