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ordering Apple Watch series 10 online

I’ve ordered a watch for pickup almost a month ago with no update as to where it’s at or when it’s coming in. I already made a post a week ago about this with no response from the support team or anyone. I’m already paying a monthly fee for the watch I don’t have. Is there any way to fix this issue?

Comments

Verizon_Support

Thanks for reaching out to us about this order. A month is a long time to wait! Let's get into the details. Please meet me in the private message that will follow and we can investigate the status of this order and the next best steps.

-Deb

JayCB

The plot thickens, I talked to support spending over an hour trying to help them figure out how to resolve my issue. They submitted a ticket to cancel the order, told me it’d take 2-3 business days for it to reflect and I’d be credited for the amount I was charged. It’s almost a week now and I’m still being charged, and I’m still looking at an order that was placed on JULY 20, 2025 . JULY 20TH PEOPLE. IT’S OFFICIALLY BEEN OVER A MONTH WITH NO RESOLUTION AND I’M STILL BEING CHARGED AFTER THE FACT THIS ORDER WAS SUPPOSED TO BE CANCELLED. At this point I might as well just switch services maybe another company won’t try to me out of a job watch and my money. And they won’t allow you to use the word “S C 4 M” because they know what they’re doing

JayCB

I hope more people view this post and see how dumb this is. This is ridiculous

JayCB

Because I’m still looking at this

JayCB

Not any other phone company or service wastes people’s time as much as this one and this is the proof of the pudding.

Verizon_Support

Hello JayCB! It is unfortunate the issue has not been resolved. Please allow us an opportunity to look into the status of your ticket and we'll go from there. We wouldn't like to see you leave to another provider. Please look out for a PM where I will be able to better assist you.

-Luis

Verizon_Support

Hi there! We definitely want to get this resolved for you; waiting almost a month for a resolution is certainly not acceptable. We'll be sending you a private message again shortly.

-Necia

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