A reward gift card showed up in my offers under the home tab. I get errors when I try to claim it. These errors range from the website is down to showing me someone else’s old reward. Please help.
Hey, frbble, we want to make sure you're able to get all of your rewards! We're sending a private message to help get this taken care of.
-Cait
Thanks. Where does the private message go? What account?
@fribble , private messages (PMs) are to be found in your forum account. They will be under the envelope icon at the top right. If the CS rep forgot to PM you, you can PM anyone in the forums by going to their picture in one of their posts and using the "send message" button.
I'm having the same issue claiming my Amazon Gift card. Get the error message "Bad Request" or "Please try again later." I have been getting the same messages for the past 2 weeks. I've now been on hold for 2 hours after chatting with someone for 45 minutes.
We are here to help you redeem your offer. Sending you a Private Message now.
-Cryssie
Just got off the phone with an agent. They will process behind the scenes, and it will take 30-60 days to receive. That's exactly what Verizon is up to, hoping that customers will get annoyed with the process of claiming the offer, and it will expire. Do better, Verizon.
I am also having the same problem.
We are here to help you redeem your rewards, sending you a Private Message.
-Kristen
I'm having the same issue. For weeks the website just says
"We cannot process your request at this time. Please try again later or call 1-844-236-4769 for assistance."
I am having the same issue.
Hello, titanium402. Getting your rightful promotion is a must and help is here. Please share more info. Which device/service did you activate to qualify for the promotion in question? Also, when did you activate the service in question?
-Natasha
I am also having the same issue. Please help
were they able to resolve and if so what did they tell you to do. this happens every single time!
We don't want you to miss out on any promotional value. We're sending you a Private Note to help. -James
I am also having the same problem. Can I also get some help from Verizon customer support team? Thanks.
I have same problem, need help please.
Hello there, we're here to provide you support. Please be on the lookout for a Private Note, as we'll be reaching out very shortly.
~Brian
We want to fulfill our gift card offers, we're reaching out via Private Note for further assistance.
