Hi Verizon Community,
I’m reaching out to share my frustration with a billing issue and seek advice or assistance. When I signed up for my Verizon plan, I chose one that was supposed to cost $98/month with auto-pay and paperless billing. During the signup, the agent informed me that due to a bank verification issue, we couldn’t set up auto-pay right away, so I was enrolled in a $99/month plan. They assured me that after activation, I could enable auto-pay and paperless billing via the My Fios app, which would lower my bill to $89/month.
I followed their instructions and turned on both features in the app after my account was active. However, my first bill still came in at $99, with no sign of the promised $10 discount. I’m disappointed that the information provided by the agent didn’t match my billing experience.
Has anyone else faced a similar issue? I’d like Verizon to apply the $10 discount to my next bill and adjust my monthly rate to $89 as promised. Any suggestions on how to resolve this or who to contact would be greatly appreciated!
Thanks,
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