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Mobile Devices Cannot Access DVR Contents

This has happened a lot before but has always corrected itself. If I use the phone or tablet to access things recorded on the DVR, on the app, I go to Recordings. I click MANAGE DVR. It goes to the next page and I get an ERROR LOADING message. I have separately disconnected and reconnected everything on the ONT and it did nothing. Any ideas?

Comments

SynthpopAddict

I'm assuming you have Fios for your TV service...since this is more a Fios question, might be better if you re-posted your question in the Fios TV forum instead. Unless maybe it's just a case of seeing if your mobile app needs to be updated?

VZ_jenn

I've moved this topic to Fios for better visibility. Thank you!

clem21

Try calling billing and see if they can re-authorize your Fios account.

Verizon_Support

Hey Bfearr, we are here to help. We are sending you a private message so that we can better assist you.

-Rosie

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