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Can't cancel NFL+ premium subscription from +play

I enrolled in NFL+ Premium (1 year) & Netflix Special Offer through +play. I need help to cancel the NFL+ subscription. I have tried the following to cancel the subscription and have been unsuccessful.

1. Using Manage for +play (where I see all my subscriptions including NFL+), I have attached a screenshot here, as you can see there is no unsubscribe choice.

2. Via Verizon chat support. After over an hour, they were unsuccessful and got disconnected twice.

3. Contacted NFL+ support which have stated I do not have an active subscription. They also stated Third-party purchases can ONLY be canceled through your respective biller accounts.

How do I cancel my subscription? Can someone provide a direct contact to +play support? Any help would be greatly appreciated. Thanks

Comments

Verizon_Support

Hey there qinyuanbo, to cancel your NFL+ Premium subscription purchased through Verizon's +play, sign in to your My Verizon account, navigate to the Account > +play section, then click Manage to find your active NFL+ subscription, and select Cancel subscription. Confirm the cancellation to complete the process, which takes effect at the end of your current billing cycle. If you signed up through an app store (Apple, Google Play, Roku, or Amazon), you'll need to follow that platform's cancellation process instead.

https://www.verizon.com/support/knowledge-base-301835/

-Sarge

qinyuanbo

Thanks for the reply. However, as you can see from my attached screenshot, there is no "Cancel subscription" option for me to choose.

Verizon_Support

I would like to take a closer look at the subscription details on your account. I am sending you a private message so we can sort the NFL Subscription through +play out.

-Deb

David929

I also can't cancel my NFL+ subscription through +Play.

So frustrating.

hestermofet

I am also having this problem. I have been on three chats and a telephone call and no one can help me cancel.

Verizon_Support

Thank you for reaching out to us on this platform. To better assist you, please tell us a little more. Did you login to My Verizon as the Account Owner or as an Account Manager/authorized user?

~Maria

Abbikait

I also need help with this as I am experiencing the same issue

Abbikait

I need help with this as well. I am experiencing the same issue and have been unsuccessful getting through to anyone on the phone

qinyuanbo

Still can't cancel the subscription, the "Unsubscribe" button is gray, unable to click.

Verizon_Support

Will here, with Fios Social Support. More than happy to help out with this issue. I cant see the picture you attached but have you tried unsubscribing from a computer or anywhere outside of a mobile device?

^WXW

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