Call filter asks to enable notifications in iOS settings but this setting is not available anywhere in iOS settings for the Call Filter app
how to set this?
Thank you for pointing this out! Just to clarify, when you're inside of the Call Filter App itself, do you see any option for notifications while in your Call Filter Account Settings? To double check, try these steps:
Here is a link to Manage Notifications for Call Filter as well. Please let us know if these steps worked!
https://www.verizon.com/support/knowledge-base-300732/
-Necia
Hi, the "App Permissions" menu found in the 'Account' tab 'Settings' sub menu should show an exclamation mark and allow you to tap on the 'Notifications' that contains a deep link that takes you to the iOS native notification settings.
Outside the app: iOS Settings > Notifications > Call Filter > Allow Notifications = ON or Settings > Apps > Call Filter > Notifications > Allow Notifications = ON. Next will be to uninstall and reinstall the app. The latest version is 17.9
If neither these steps work reach out to the Call Filter team directly via their support email address. This information is easily found on the Play Store 'App support' section. It's the same email for iOS.
https://play.google.com/store/apps/details?id=com.vzw.ecid&hl=en_US
I can provide some assistance. Go to Settings, then Notifications and look for the Call Filter app on the list. Then make sure Allow Notifications switch is on. ~Peter
I have the same problem; I've downloaded and installed the latest version of the Call Filter app, and during the setup process it:
1) Asks that I select an account, then
2) When I've selected an account, to 'Switch' (that's the only selection available). Then,
3) Once I select my account, it asks that I confirm that I want to change (?) my account, and hit Confirm. Then,
4) Next screen show's 'Permissions needed', and has a 'Go to settings' button. Then,
5) The phone shows a screen titled Call Filter, and has the following settings available: Siri, Search, Background App Refresh, and Cellular Data. THERE IS NO SELECTION FOR NOTIFICATIONS.
Going into the Notifications section of the phone's settings, there are many apps listed, but Call Filter is not listed in the Notifications section. So both of the above replies from Verizon don't work for us - the first commenter has the same problem.
Call Filter doesn't even show up in the Notifications section of my iPhone settings. It isn't there.
And because the app itself hasn't completed the setup process, you can not go into the 'Accounts' section at all, in fact until the setup is complete, you can't access anything in the app.
It appears there is a bug somewhere in the app, or between the account permissions on verizon.com, and the app.
As I noted above, the app itself hasn't completed the setup process, so I can't access ANYTHING in the app until it finishes setup - which it can't because I can't give it Notifications permission.
Also, I spent 30min on the phone with Verizon tech support, they couldn't help me. They sent me to UBreakIFix, and they weren't able to help either. It appears there's a bug.
Just posting to bump thread. My issue is identical to the original post. No solution yet.
Im also having this issue
I'm having the same exact issue. In iOS settings for notifications, Call Filter does NOT show up as an app in the list. Your app engineers screwed up.
Thank you for raising your concerns. Have you been through the troubleshooting steps above? Are you using a Beta OS?
-Melissa
Thank you for letting us know. Have you had the opportunity to go through the troubleshooting steps above? Are you currently on a Beta OS?
I am also having this issue and the steps above don't help.
I'm also having the same issue trying to use the app on an iPhone.
Lindz554 Have you updated the app on your device? Is the software on your device up to date?
~Jorge
TamiaSky23, Help is here! Please respond to our private note for further assistance. -Red
I’m having the same problem
I have been having exact same problem since 1-2 weeks ago. Definitely fault of app engineer.
Just got off the phone with technical support - they are "ON IT" - but, I'm not sure they really are.
Too much finger pointing that it's an issue with the 'newer iPhone" (I have a 16 PRO MAX) - and that Apple has to fix this.
Anyone else hear that?
Hi there! We want to make sure that we're actively working towards a resolution on this. Can you tell us more about the expectation that was set when you spoke to our Tech Support?
I’m trying these steps. https://www.verizon.com/support/knowledge-base-229285/
Hello! Are you still experiencing this issue? We'd like to help you resolve it. Is your phone and Call filter app with the latest update?
-Luis
Following the steps in the link works. I selected to filler medium and high and have not received one spam call. NOT ONE!
https://www.verizon.com/support/knowledge-base-229285/
Same problem here. What a lovely app. Verizon is the only carrier that charges for premium call filter on highest plans and it doesn’t even work lol
I am having the same issue. the amount of spam calls a day is getting ridiculous we are at our wits end.
