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Attempting to link Verizon.com account to the MyVerizon App with No success

I am new to Verizon, just installed 5G Home service. I registered my email at verizon.com, and then I attempted to link my new 5G home service account to my verizon.com logon. I entered my zipcode and PIN, but then Verizon says that they will send me info in the US Mail with instructions. This cannot be correct! Why am I unable to link my service to the verizon.com account? And, by the way, I went through these problems on August 1. It is now 26 days later, and I have received NOTHING in the US Mail from Verizon with these alleged instructions. How can we easily get this done, now, without the US mail?

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Verizon_Support

We are glad to hear you're taking advantage of the online portal. If you do not have phone service with us, the registration process would go thru the mail system as you described. We are happy to assist further with anything necessary. Please let us know, we are always here to help.

-Anthony

SynthpopAddict

This must be new, as I haven't read of this in the forums before. Used to be if you only had 4G/5G Home Internet and not a mobile line with Verizon, you had to register on My Verizon using the "phone number" assigned to the internet gateway. Must have been causing a text messaging problem because the internet gateway cannot receive texts.

Verizon_Support

We know how important it is to be able to manage your account online. Since this is something specific to your account we will be sending a Private Message to further assist. -Dee

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