my wife and I both have the same phones and suddenly mine stopped showing 5G and only shows LTE. I’ve tried everything to figure out this problem and Verizon has no idea why Has anyone else experience this issue?
I'm having the same problem - so frustrating when you're paying for the faster speed!
Have you used the "Check network status" link on the right, under the box "Get help from Verizon" to see if there are any network outages or upgrades going on in your area? My phone has been doing that on and off all summer long because Verizon has been doing some work on the towers in my neck of the woods.
Another possibility is if your neighborhood has had a lot of people moving in recently. This puts more load on the towers where you are and if they aren't able to handle all the extra traffic, your phone will drop to LTE because that's better than no service at all. Or, if you aren't on one of the top 2 current service plans or are prepaid, you are being deprioritized to customers who are paying more.
Thanks for the heads up but I'v called Verizon they have no answers unless its the iphone itself. It works fine but again my wife will have 5g and I have lte sitting right next to her. It's just slightly annoying when your paying for it
Are both you and your wife on the same service plan? If so, I would check that all your software and your carrier settings on your iPhone are up to date. Also check that data saver mode isn't turned on, and that you have your iPhone network band setting on "5G Auto" so it will automatically select best network mode.
We strive to provide reliable service and we are concerned to learn you are experiencing signal issues. What has changed? Do you recall downloading a new app? Is your device software up to date?
~Maria
Let's get your phone up and running. When did this start? Have you made any changes or updates to your phone?
~Freddy
I can definitely see how this can be a frustrating experience! Do you recall when this first started? Also, do you experience this in multiple locations or just when you're at home/one specific location?
-Necia
Hey, mglgog. We've sent a Private Message so we can continue troubleshooting this with you. As this will require account access to fully investigate, we will need to be in the Private Message. Please reply back to our Private Message if you are still needing support.
-Christopher
