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AirPods Sound Distortion on iPhone 16 Pro Max Calls (Metallic/Robotic Voice)

Hi everyone,

I’m having a persistent issue with my AirPods only during phone calls on my iPhone 16 Pro Max, and I’d like to see if anyone else has run into this with Verizon service.

Here’s what happens:

The problem occurs only on my iPhone 16 Pro Max.
The other person’s voice sounds tinny/metallic, laggy, robotic during calls.
No issues at all with Zoom meetings, Teams, or streaming audio.
The issue seems tied specifically to cell service calls.
I tested my AirPods on my wife’s iPhone 16 Pro (same AirPods) and they worked perfectly.
When I tested calls in Airplane Mode with Wi-Fi Calling enabled, they also worked fine.

What I’ve tried so far:

Got a brand-new replacement pair of AirPods.
Ran full diagnostics at the Apple Store (no issues detected).
Reset network settings, unpaired/re-paired AirPods.

Since the problem only shows up on cellular calls with Verizon service, I’m starting to think this could be a Verizon network or codec/provisioning issue.

Has anyone else experienced this? Any suggestions or fixes Verizon support can provide?

Thanks in advance!

Comments

Verizon_Support

We are here to help. Be on the lookout for a private message so that we can troubleshoot.

-Joe

Verizon_Support

We had sent a Private Message to continue the discussion related to your audio issues with your Airpods. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support. -Dee

Jaycoupe01

What is the conclusion of this issue as I am having the same problem?

Verizon_Support

That is certainly an odd issue to have, especially when things are working outside of the AirPods, Jaycoupe01. I am here to help. When did this issue first start happening? What happens with your calls without the AirPods on cellular?

-Joseph

Viper70

I am also having that issue. I have an iPhone 14 Pro and have tried 2 different air pods and have the same issue. Calls are clear when talking without AirPods either on just the phone or speaker phone.

Verizon_Support

We understand your concerns and want to help out. We will be sending a private message so we can help resolve this issue.

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