I'm feeling quite frustrated because I don't believe it's fair that Verizon experienced an outage, leaving me without phone service on Saturday, August 30, and I only regained connectivity today, September 2, at 12:30 PM. I spent over 40 minutes on the phone with an agent who managed to restore my line. However, for the inconvenience of being without service for four days, Verizon is only offering me a $10 discount on my bill. During this time, I was unable to receive calls or access the internet, which was incredibly inconvenient. I even had to purchase internet access to communicate with Verizon about this issue. I submitted a help request on Sunday, August 31, but received no response, and when I finally heard back, I was told the issue had been resolved, which was not true as I still had no service until today. It's hard to understand why the compensation is so minimal when I was without a phone for several days.
