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Verizon gift card was not refunded on cancelled order

I order a bluetooth speaker for pickup at a verizon store. The order got cancelled 3 days later and have not received the refund on the Verizon Gift card I used. I called and used the website chat support and all of the agents were going around the circle passing me between fios, wireless and sales agents with no resolution. Could someone from customer service help on this? Thank you!

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Verizon_Support

We are here to help! Check your inbox for a private message.

-Joe

Verizon_Support

We sent you a Private Message in regard to your Verizon Gift Card refund. We need to gather more details about the order so we can make sure you get the money back and you're able to reorder without any issues. You can also check your gift card balance to see if the refund has already been processed using this link: https://www.verizon.com/sales/nextgen/giftcardbalance.html

If anyone has a refund issue, please reach out to us for support.

~Jesse

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