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Jet Pak not connecting to internet

I have a new JetPak for wireless internet connection at home. No landline or cable here.

it literally quit working properly. It will connect to my lap top but within seconds or sometimes a minute or 2 it disconnects and the Jet Pak tries to reboot. I took the Jet Pak to several other locations and it works perfectly. Verizon sent me a new Jet Pak. Same problem. They sent a new SIM card for the Jet Pak. Same problem. Verizon determined it’s a network issue and issued a service ticket. I was assigned a tech service rep with the promise of a resolution today.
I’ve sent text messages but no reply.
Interestingly my iPhone 11 works just fine.

I can’t connect with my laptop unless I connect with my phone mobile hot spot.

VERY frustrating. Has anyone else experienced this and was it resolved. I’ve been a Verizon customer for 25 years and have successfully used the Jet Pak for 8 years at this location (until now).

Needless to say I’m not happy and I’ve wasted HOURS trying to get help. My service ticket still says “in progress.”

Comments

Verizon_Support

We want to help you get to the resolution in the connection issue with your jetpack at home. We are sending you a Private message if you will respond there and we can look into your ticket.

-Kaye

SynthpopAddict

Hi, if your iPhone 11 works at home, but not the Jetpack, I'm wondering if some kind of changes were made to the tower(s) closest to your home, and the Jetpack is trying to connect to a network band which isn't available there anymore. Have you tried the troubleshooting available on the website for your model of Jetpack? Don't know if there's something in the settings for the Jetpack which you could adjust to change whatever spectrum of LTE it is using, or if that's something Verizon would have to do.

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