I moved 3 lines to Verizon and added another line in June 2025. I also bought 4 new phones while making this switch. I completed this order online with the help of a Verizon agent through chat. During this process, there was an online promotion for a $300 Verizon gift card, which I confirmed with the agent assisting me (I still have a screenshot of that conversation).
Since then, I’ve called Verizon customer service multiple times because I never received the gift card. The first representative I talked to told me to wait 60 days. I waited, but nothing came. When I called back, another representative said the promotion had never been added to my account but that he would document our conversation. He then told me to go to a store to receive the gift card. I went to a store, and they told me they cannot provide gift cards and directed me to call the Loyalty team. When I called again, a representative claimed there was no such promotion in June and was dismissive when I offered to provide my screenshot of the chat confirming the offer. At this point, I feel misled and extremely frustrated. I was promised this promotion during the order, and now Verizon is refusing to honor it. I’ve been transferred between departments, told conflicting information, and even made to feel like I was providing false information.
I want to know if anyone else has dealt with a similar issue and, more importantly, how I can actually get this resolved. Can anyone help? Thank you in advance.
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