One FIOS channel pixilated

carolla

In July 2025 I called tech support because 2 or 3 channels were pixilated. After going through all of the steps some sort of reboot on Verizon's end appeared to resolve the problem. Now it's back for one channel (Bravo) and support cannot resolve it. A tech is scheduled, but I don't understand how a 1 channel issue could equate to a problem in my house.

I've been a Verizon customer for many years. A year ago I upgraded to The Most Fios TV 3.0 and 1 Gig Streaming and I have never had more issues.

dexman

The cause of the problem could affect other channels, but if they are ones that are not watched, they go undetected.

One thing I like to suggest is to do an inspection of the coaxial cable infrastructure to see if something is amiss. Loose connectors, improperly prepared coaxial cabling, splitters with wide open taps and outdated splitters can all cause issues.

With one exception, all of the checks are easy to do.

There is no clear-cut way to tell if a coaxial cable was properly prepped because in order to check, the connector itself would need to be destroyed.