Customer Service Runaround Without Resolution

Sayala564

Hello, I am a new customer. I decided to switch from TMobile and give Verizon a try. It was a huge mistake.

one of my lines didn’t have service and tried to call customer service for help but was on hold for over an hour and was given the run around transferred to multiple departments that would eventually hand up on me. I have not been able to get the help that I need and one of my lines still does not have any service. I am starting to regret my decision. I never had any customer issues with T-Mobile

SynthpopAddict

Sorry to hear your Verizon experience hasn't gotten off to a good start. The line which has no service sounds like a porting issue where either the port failed or Verizon needs to redo the port. Have you checked with your old provider to make sure there wasn't anything going on with your account with them, as that can cause them to hold a number?

Verizon's Porting Department may be reached at 888-844-7095.