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Phone not shipping

I ordered a new iPhone 17pro, an iPad, and a new watch (using the bundle offer) last week. I have my order #[redacted] and location code [redacted]. I have spoken to 4 agents and each one says that it’s shipping the next day. The status said it was supposed to ship on Friday and I paid for a Saturday delivery. Everything is in stock. They said that it’s basically stuck in the warehouse, which makes no sense. I’m traveling abroad this weekend. Is there any way to expedite this since I’ve already paid?? It’s very frustrating as I’ve spent hours verifying my identity just to get them to approve the purchase. Now it’s just staying in the approved/shipping status. I’m losing my mind because they are talking in circles. My friend ordered the exact same items a day before me, and received them in 2 days. Please help.

Comments

Verizon_Support

Receiving your order when expected is crucial. We want to ensure that you are receiving your order ASAP. A Private Message is being sent to assist you further.

-Sean

Luxenomadgirl

Sent you a message with my info

Verizon_Support

Luxenomadgirl, we sent you a private message for follow-up.

-Erica

redarega@gmail.com

I’m having a somewhat similar issue. I’ve already waited for 4 weeks and today, out of the blue, I was told that my address was wrong so I have to cancel and re-order; even Verizon delivered an Apple Watch the same address just a few weeks and even though the order showed my right address on the order status page (same address I’ve lived at for a long time btw). Now, my shipping date has changed (against my will) and I have no way of confirming if what the agent was telling me was accurate. I spent most of last Saturday on calls and at a Verizon store with no help at all as they played hot potato with me. I get that the manufacturing is Apple’s responsibility but what I am dealing with is all Verizon…. T mobile just told me they have an iPhone 17 pro max in stock to pick up….seriously contemplating it if someone doesn’t start giving me answers soon!

Verizon_Support

We are here to help. Sending you a Private Note now.

-Cryssie

Rooney2

I’m having the same issue! Ordered three new iPhone 17 phones as upgrades on September 21st. Still haven’t shipped! I’ve chatted with support three times now and every time I have been told they would be shipped soon. One agent said October 4th, another said October 10th, and today they told me tomorrow! We shall see. Seriously tempted to switch to another carrier if we ever get our phones! I have been with Verizon for over 6 years and this is the worst experience I’ve had with them thus far.

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