Return Shipping Label

Hello, I am trying to get a return shipping label for iPhone 17. The return has been initiated but I never received a shipping label. I can’t get any assistance online or via phone call. CS just puts me on hold passing me to different agents getting me nowhere.

I also went to a Verizon retail store only for the associate to tell me she can’t accept the return because the line was discontinued online.

The return policy doesn’t state anything to support her denying my return request. Never seen a company not send a customer a return shipping label upon request. The iPhone was delivered five days ago. This all feels intentional.

Accepted answers

SynthpopAddict

Have you tried going into your orders page on My Verizon and using the return process outlined in the link below?

https://www.verizon.com/support/print-return-label/#how

resanumber1

Yes I tried the online account but since the line was disconnected I had limited access. I was able to get a return shipping label thanks to vzw_customer_support (Lauren) and this community. I am extremely grateful for this forum. I hope my troubles can help anyone seeing this.

All comments

Verizon_Support

Hey there resanumber1, we want to make sure you get a shipping label for your return! So we can better assist, we will be reaching out via Private Message.

-Lauren

SynthpopAddict

Have you tried going into your orders page on My Verizon and using the return process outlined in the link below?

https://www.verizon.com/support/print-return-label/#how

resanumber1

Dakotaraeg

I am having the exact same problem. I have spoken to chat support four times and to the social media support team as well. I have been to the corporate store TWICE. No one will take this god forsaken phone. I can't access a shipping label on the site anywhere. I JUST WANT TO GET RID OF THIS PHONE AND HAVE THE PAYMENT AGREEMENT REMOVED.

resanumber1

I was able to get a shipping label here from the Verizon customer support.

You must move swiftly as you only have 30 days to return the phone. I am still waiting for the bill to be corrected as I returned the iPhone to the processing warehouse in Fort Worth, Texas. Good luck to you.

Verizon_Support

We hate that you are having this issue with returning your device. I am sending you a Private Note so I can gain some additional information on your order to get this resolved for you.

-Kaye